THE SKIN NURSE.
Booking Policy
BOOKING POLICY
By making a booking with The Skin Nurse, you acknowledge that you have read, understood, and agree to the following Booking Policy.
We encourage clients to schedule appointments in advance to secure their preferred day and time. When an appointment is booked, a Registered Nurse and treatment time are reserved exclusively for you. Late cancellations and non-attendance significantly impact clinic operations, staff wages, and availability for other clients.
BOOKING FEES & CARD ON FILE
All appointments require a valid card on file to secure your booking.
A $200 booking fee will be charged and held on your account as a security deposit. This fee is:
• Redeemable against your treatment on the day, or
• Able to be carried forward to a future appointment (subject to policy timeframes)
Booking fees are strictly non-refundable under any circumstances, including change of mind.
By providing your card details, you authorise The Skin Nurse to charge applicable fees in accordance with this policy.
APPOINTMENT CONFIRMATION
All appointments must be confirmed at least 48 hours prior to the scheduled time.
• If an appointment is not confirmed or booking fee is not paid, your appointment will be cancelled and released to our waiting list
• SMS reminders are sent as a courtesy only and do not remove your responsibility to manage your appointment once scheduled.
LATE ARRIVAL
If you are more than 15 minutes late, your appointment may be shortened or cancelled.
• Full treatment fees still apply
• This ensures minimal disruption to other clients and clinic operations
CANCELLATIONS & RESCHEDULING
We require a minimum of 48 hours’ notice for any cancellation or rescheduling.
• Less than 48 hours’ notice:
→ $200 booking fee will be charged/redeemed
• Less than 12 hours’ notice or failure to attend (no-show):
→ 100% of the scheduled treatment cost will be charged to your card on file
Cancellations must be made via phone or email only. We do not accept cancellations via social media.
Public holidays: an email notice is required. Voicemail is not accepted as sufficient notice.
PRE-PAID PACKAGES AND PROGRAMMES
• All purchases are final and non-refundable
• Treatments are non-transferable to other services or products
• Treatments must be used within the prescribed timeframe
• Memberships and programmes are governed by their individual agreements
NON-ATTENDANCE & OUTSTANDING FEES
Following a no-show or late cancellation:
• Outstanding fees must be paid in full before any future bookings can be made
• The clinic reserves the right to refuse future bookings for repeated breaches
COSMETIC PRESCRIPTION CONSULTATIONS
A booking fee applies to all consultations.
This fee:
• Covers the clinician’s time and expertise
• Is redeemable toward treatment on the day
If you choose not to proceed, the fee remains payable as a consultation service.
ILLNESS POLICY
If you are unwell, please notify us as soon as possible.
• Standard cancellation policy applies.
CHILDREN IN CLINIC
Due to insurance and safety requirements, children are not permitted in the clinic.
If children are present and unsupervised, your appointment may be cancelled, and the standard booking policy will apply.
REFUND POLICY
- Product refunds and exchanges are not applicable for change of mind.
- Allergic reactions to products will require proof in the form of photographs and assessment in person by our Registered Nurses. It is at the discretion of the product manufacturer whether they will refund or replace a product that may have caused an allergic reaction.
CLINIC RIGHTS
The Skin Nurse reserves the right to:
• Cancel or reschedule appointments where required
• Enforce all fees in accordance with this policy
• Refuse service for repeated non-compliance
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept EFTPOS, Cash, AFTERPAY, ZIPPAY in clinic. We also offer Aglow direct debit payment options for our programmes and bespoke memberships. All payments are required on the day of treatment.