THE SKIN NURSE.
Bespoke Membership
Terms & Conditions
Membership Entitlement
• My Bespoke Membership entitles me to the treatments and services set out in my individual treatment plan and Membership Agreement.
• Additional areas not included in my treatment plan (for example, neck or décolletage) are charged separately.
• Membership inclusions, discounts and pricing are personal to me. They cannot be transferred to anyone else or redeemed for cash.
Appointments
• To get the most from my treatment plan and secure my preferred times, I should book my next appointment at the end of each visit.
• The Skin Nurse will make every effort to offer my preferred times, but availability cannot be guaranteed.
• I will keep my mobile number and email address up to date so I receive appointment confirmations.
Booking & Cancellation Policy
All appointments are subject to The Skin Nurse Booking Policy, available at http://bit.ly/tsnbp. For members, the following applies instead of the Booking Policy fees:
Notice given |
What happens |
| 48 hours or more | No change to my membership. My appointment is moved. |
| 24 to 48 hours | My appointment is moved and the treatment is not forfeited. Repeated late changes may limit future bookings. |
| Less than 24 hours, or not attending (no-show) | Treated as a no-show. That treatment is forfeited. |
| Not confirmed by 5pm the day before, after The Skin Nurse has contacted me by SMS, email and phone | The appointment is released to the waiting list and treated as a no-show. That treatment is forfeited. |
• I can cancel or reschedule by phone, by email, or by replying to The Skin Nurse’s SMS confirmation. Cancellations through social media are not accepted.
• A forfeited treatment is not refunded, replaced, credited or rescheduled, although The Skin Nurse may choose to make an exception.
• If The Skin Nurse’s messages could not reach me because of an error on The Skin Nurse’s side, the treatment will not be forfeited.
• If The Skin Nurse cancels or reschedules my appointment, for example because of clinician illness or equipment failure, my treatment is never forfeited and will be rescheduled.
Pregnancy and medical changes
If I become pregnant or am breastfeeding, or a medical condition means I can no longer safely have the treatments in my plan, I will tell The Skin Nurse as soon as possible. My remaining membership credit can then be used towards treatments that are safe for me, as advised by my Registered Nurse. The Skin Nurse may ask for reasonable medical evidence.
Membership Payments
By entering into this Membership Agreement, I agree to a payment schedule for the agreed membership term. It is my responsibility to:
• keep my nominated payment method valid throughout the membership
• make sure funds are available for each scheduled payment
• update expired or changed payment details promptly
• monitor my account and fix any failed or missed payment straight away.
Payment reminders from Aglow or The Skin Nurse are provided to help me. If I do not receive a reminder, I am still responsible for making my payments.
Failed or Missed Payments
If a scheduled payment is unsuccessful:
• the outstanding amount is payable straight away
• my membership benefits, member pricing and future appointments may be suspended until my account is up to date
• The Skin Nurse may reattempt collection through the nominated payment provider
• treatment may be withheld until outstanding payments are received.
Treatments Received
I acknowledge that treatments may be provided before all membership payments have been completed in reliance on my contractual agreement to complete the agreed payment schedule.
If my membership is cancelled, suspended, terminated or falls into default before all contractual payments have been made, I remain responsible for payment of all treatments, products and services already received.
Outstanding balances will be calculated in accordance with the pricing outlined in my Membership Agreement.
Treatments received
Treatments may be provided before all membership payments have been made, in reliance on my agreement to complete the payment schedule. If my membership is cancelled, suspended or terminated, or falls into default, before all payments have been made, I remain responsible for paying for all treatments, products and services I have already received, at the prices set out in my Membership Agreement.
Recovery of Outstanding Payments
If my account falls into arrears, I authorise The Skin Nurse and its approved payment provider to recover any outstanding authorised payments. If a balance remains unpaid, The Skin Nurse may:
• suspend my membership
• decline future bookings
• cancel my membership
• refer the outstanding balance to a debt collection agency or legal representative.
If my account is referred for collection, my membership will be cancelled and I may not be eligible to rejoin a membership programme. Reasonable costs of recovering outstanding amounts may be payable by me, where permitted by law.
Cancellation & Termination
• This Membership Agreement runs for the minimum term stated in my agreement (6 or 12 months), starting on the date I sign.
• This agreement is not subject to a cooling-off period, except where one is required by law.
• If I end my membership before the minimum term, I remain responsible for the remaining payments under the agreement. Cancelling future appointments does not cancel my payment obligations. Any outstanding balance must be paid in full before termination, unless The Skin Nurse agrees otherwise in writing.
• The Skin Nurse may suspend or end this agreement if I breach these Terms and Conditions.
Membership Expiry
• All treatments included in my membership must be used within the membership term.
• Unused treatments, discounts and membership benefits do not roll over after the membership ends and cannot be exchanged for cash, credit or a refund. Any unused treatments lapse at expiry.
• If The Skin Nurse was unable to offer me an appointment for an included treatment, the expiry for that treatment will be extended.
Applying these Terms Fairly
These Terms and Conditions apply equally to all members. Change of mind, or not being able to attend appointments, does not change my obligations under this agreement. The Skin Nurse may consider exceptional circumstances on a case-by-case basis.
Your rights
Nothing in this agreement excludes, restricts or modifies my rights under the Australian Consumer Law.
Acknowledgement
By signing this Membership Agreement, I confirm that I have:
• read and understood these Terms and Conditions
• had the opportunity to ask questions before signing
• understood my payment obligations under this agreement
• understood that treatments are provided in reliance on my agreement to complete the payment schedule
• agreed to comply with these Terms and Conditions.
| Member’s Name: | |
| Signature: | |
| Date: |