THE SKIN NURSE.

Bespoke Membership

Terms & Conditions

Membership Entitlement

I understand and acknowledge that my Bespoke Membership entitles me to receive the treatments and services outlined in my individual treatment plan and Membership Agreement.
Treatment of additional areas, including the Neck and Décolletage where not specifically included within my treatment plan, will incur an additional fee.
Membership inclusions, discounts and pricing are personal to the member and are not transferable or redeemable for cash

Appointments

To maximise the benefits of my treatment plan and secure my preferred appointment times, I understand that I should book my next appointment at the conclusion of each visit.
Whilst The Skin Nurse will make every effort to accommodate my preferred appointment times, I acknowledge that appointment availability cannot be guaranteed.

Booking & Cancellation Policy

I understand that all appointments are subject to The Skin Nurse’s Booking Policy.

If I:

• fail to attend an appointment (No Show);
• cancel my appointment within 48 hours; or
• reschedule my appointment within 48 hours,

I understand that I forfeit that treatment.

I acknowledge that I am not entitled to a refund, replacement treatment, credit or rescheduled appointment for any forfeited treatment unless otherwise determined by The Skin Nurse at its absolute discretion.

The Skin Nurse has no obligation to carry over, replace or reschedule any forfeited treatment.

Our Booking Policy can be viewed here:

http://bit.ly/tsnbp

Membership Payments

By entering into this Membership Agreement, I acknowledge that I am entering into a legally binding payment agreement for the agreed membership term.
I understand it is my responsibility to:

• Ensure my nominated payment method remains valid throughout the membership;
• Ensure sufficient funds are available for each scheduled payment;
• Promptly update any expired or changed payment details;
• Monitor my payment account and immediately rectify any failed or missed payments.

Failure to receive payment reminders does not remove my obligation to make payments under this agreement.

Failed or Missed Payments

If a scheduled payment is unsuccessful for any reason, I acknowledge that:

• The outstanding amount remains immediately payable;
• My membership benefits and future appointments may be suspended until my account is brought up to date;
• The Skin Nurse may reattempt collection of authorised payments through the nominated payment provider;
• Treatment may be withheld until outstanding payments are received.

Notifications from Aglow or The Skin Nurse regarding failed payments are provided as a courtesy only and do not transfer responsibility for payment from the member to The Skin Nurse.

Treatments Received

I acknowledge that treatments may be provided before all membership payments have been completed in reliance on my contractual agreement to complete the agreed payment schedule.

If my membership is cancelled, suspended, terminated or falls into default before all contractual payments have been made, I remain responsible for payment of all treatments, products and services already received.

Outstanding balances will be calculated in accordance with the pricing outlined in my Membership Agreement.

Recovery of Outstanding Payments

If my account falls into arrears, I authorise The Skin Nurse and/or its approved payment provider to recover any outstanding authorised payments.

Where outstanding balances remain unpaid, The Skin Nurse reserves the right to:

• Suspend my membership;
• Refuse future bookings;
• Cancel my membership;
• Refer the outstanding balance to a debt collection agency or legal representative for recovery where necessary.

Any reasonable costs incurred in recovering outstanding monies, where permitted by law, may also be payable by the member.

Cancellation & Termination

This agreement is not subject to a cooling-off period.

This Membership Agreement remains in force for the agreed minimum term of either 6 months or 12 months, commencing on the date of execution.

If I choose to terminate my membership before completion of the agreed minimum term, I understand that:

• I remain liable for all outstanding contractual payments owing under the agreement;
• Cancellation of future appointments does not cancel my contractual payment obligations;
• Any outstanding balance must be paid in full prior to termination unless otherwise agreed by The Skin Nurse in writing.

The Skin Nurse reserves the right to suspend or terminate this agreement where the member is in breach of these Terms and Conditions.

Membership Expiry

All treatments included within my membership must be redeemed within the agreed membership term.
Unused treatments, discounts, promotional inclusions or membership benefits do not roll over beyond the membership expiry date and are not redeemable for cash, credit or refund.
Any unused treatments remaining after the membership expires will automatically lapse.

Equal Application of Policy

I understand that these Terms and Conditions apply equally to all members.

The Skin Nurse does not waive contractual obligations based on personal circumstances, change of mind, inability to attend appointments, or dissatisfaction unrelated to the clinical delivery of treatment.

Acknowledgement

By signing this Membership Agreement, I acknowledge that I have:

• Read and understood these Terms and Conditions;
• Had the opportunity to ask questions before signing;
• Understand my payment obligations under this agreement;
• Understand that treatments are provided in reliance on my agreement to complete the contracted payment schedule;
• Agree to comply with all Membership Terms and Conditions set out above.